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• eZuce openUC V4.6 Announced at 2012 sipX CoLab User Conference

  By David Grazio on March 19, 2012 - Conference highlights include OpenACD Contact Center, Cloud Deployment capabilities, Technical Training, and Engineering Hackfest ... [+]

  Read more
  Enterprise Software       eZuce       openuc       red hat       SIPfoundry       sipxecs       Unified Communications       University of Texas

• The Importance of Cisco 642-165 Certification Exam

  By JHONYY on March 30, 2012 - Exam Papers Value Pack is a special discount offer for people willing to use our products for Cisco 642-165 (Unified Communications Contact Center Express Implementation(UCCX))... [+]

  exam preparation. Read more
  Actual Exams       Exam Cram       Exam Notes       exam papers       Exam Sheets       Test Paper

• CosmoCom and Eason Tech Successfully Deploy Unified Call Center Solution into Finance and Telecom...

  By Kathy Salt on August 30, 2010 - Innovative Systems Integrators Combines Specialized Banking/Insurance Applications with Advanced Contact Center Technology ... [+]

  Read more
  SaaS       unified contact center

• Acqueon Boosts List And Campaign Manager (LCM) Functionalities

  By Ashok John on November 12, 2010 - Powerful list and campaign management solution that is tightly integrated to Cisco Unified Contact Center Enterprise Dialer substantially enhances campaign management... [+]

  capabilities. Read more
  contact center       LI       technology

• CosmoCom Contact Center Technology Provides Innovative Services to Municipalities

  By Kathy Salt on October 19, 2010 - Israeli Outsourcer Milgam Uses Virtual Call Center to Improve Collections for Utilities and Local Authorities ... [+]

  Read more
  SaaS       Unified Communications       unified contact center       virtual hosted

• CosmoCom Enables ColibriumDirect to Help Health Plan Providers Fulfill Consumer Health Insurance...

  By Kathy Salt on January 19, 2011 - Agile Contact Center Platform + Microsoft Dynamics CRM Empower BPO for Health Plans ... [+]

  Read more
  Contact Center Technology       unified customer communication

• CosmoCom Virtual Contact Center Technology Enables Better Medication Management

  By Kathy Salt on December 7, 2010 - PharmMD Chooses CosmoCall Universe to Power Pharmaceutical Consultation Services for Consumers ... [+]

  Read more
  all ip contact center suite       Contact Center Technology       Unified Communications

• Chunghwa Telecom Wins “Best Use of Technology of the Year” Award from Asia Pacific Customer...

  By Kathy Salt on June 28, 2010 - Honored for CosmoCom-Powered Taiwan Government Contact Center ... [+]

  Read more
  hosted contact concent       Unified Communications

• ePLDT’s CosmoCom-Powered Solution Drives SMART’s 1,200+ Seat Customer Contact Center

  By Kathy Salt on June 25, 2010 - All-IP Hosted Solution Reduces Cost, Improves Care ... [+]

  Read more
  contact center on demand       hosted contact center       Unified Communications

• Contact Center Services in India

  By on June 10, 2010 - Contact centers in India have long since understood the need of being customer centric. This is the only way to get customers to stay loyal. However, maintaining... [+]

  this customer centricity is not an eas Read more
  IP telephony network       unified communication

• LiveVox Launches Intergrated Cloud ACD/PBX

  By Mike Sherrill on October 21, 2011 - Cloud Switching provides a hardware-free path to VoIP & Unified Communications ... [+]

  Read more
  cloud call center       cloud contact center       Predictive Dialer

• CosmoCom Appoints Telecom Industry Veteran as New VP of Development

  By Kathy Salt on October 27, 2010 - Avi Silber to Build Upon Growth and Success of Leading Call Center Technology ... [+]

  Read more
  Contact Center Technology       SaaS       Unified Communications

• GEOMANT ANNOUNCES CONTACT EXPERT, CONTACT CENTER SOLUTION FOR MICROSOFT OFFICE COMMUNICATIONS...

  By Kevin Ross on June 14, 2010 - Geomant announces Contact Expert, the first fully-featured contact centre software solution for the Microsoft Unified Communications Platform. ... [+]

  Read more
  

• Drishti launches Ameyo Node Flow 2.0

  By Vijay Sharma on February 10, 2010 - Drishti-Soft presents Ameyo Node Flow 2.0 - a telco-grade IVR solution enabling creation of unified IVRs for complex call flows of varied processes. ... [+]

  Read more
  Ameyo       Communications Technology       contact center       IVR solution       telco

unified contact center

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